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TERMS AND CONDITIONS

GENERAL PROVISIONS

These terms and conditions apply to all types of kitesurfing/surfing rentals and kitesurfing/surfing trips organized by LEN10 and the Participant (and the parent or legal guardian of the Participant if the Participant is a minor). Use of all safety equipment is highly recommended by LEN10. If a Participant refuses to use it during a clinic, he/she takes full responsibility for any damages arising as a result.

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APPLICATION

Participants can apply for the Experience through the internet, by e-mail, or by phone. By signing the application form or completing the booking online, the Participant accepts these terms and conditions. If applying by e-mail or phone, the Participant also agrees to these terms and conditions.

By applying for a LEN10 Experience, the Participant acknowledges and accepts that events may be rescheduled or canceled by LEN10 due to minimum group size or other factors beyond our control and agrees to the refund/rescheduling policy outlined below.

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PAYMENT

50% of the total cost must be paid within 14 days of booking. The remaining 50% must be paid at least 6 weeks prior to the start of the Experience unless otherwise agreed upon in writing by both parties.

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CANCELLATION POLICY

The booking cancellation follows the conditions below:

  • 120 days or more before check-in date: No penalty.

  • 120–90 days before the trip: 25% of the total price will be charged.

  • 90–60 days before the trip: 50% of the total price will be charged.

  • Less than 60 days before the trip or “No-Show”: 100% of the total price will be charged.

Please note: LEN10 may cancel an Experience if the minimum group size is not met, in which case the options outlined in the “Cancellation or Rescheduling by LEN10” section will apply.

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CANCELLATION OR RESCHEDULING BY LEN10

LEN10 reserves the right to cancel or reschedule an Experience up to 30 days prior to the check-in date if the minimum number of participants is not met, or due to unforeseen operational or logistical challenges.

In such cases, Participants will be offered one of the following:

  1. A full refund of the amount paid.

  2. A transfer to a future LEN10 Experience of equal or greater value (subject to availability).

  3. A partial refund combined with a credit toward a future experience.

LEN10 will always strive to find the most suitable solution for all parties. However, we are not liable for any additional costs incurred by the Participant (such as travel changes or visa fees) and recommend purchasing travel insurance that includes trip cancellation coverage.

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MINIMUM GROUP SIZE

All LEN10 Experiences require a minimum of 6 participants to proceed. If the minimum is not reached 30 days before the start date, LEN10 reserves the right to cancel or combine groups. Affected participants will be notified promptly and offered alternatives as outlined in the “Cancellation or Rescheduling by LEN10” section.

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CHANGE OF PACKAGE

In the event of a change, LEN10 shall not reimburse the amount deposited to its account. This balance (if any) shall be available as credit for 6 months from the date any such change is requested.

  • Change requests must be confirmed by the LEN10 reservation team.

  • Changes are only allowed if requested at least 60 days before check-in. After this deadline, it will be considered a “No-Show” with a 100% penalty.

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ACCOMMODATION / FOOD

LEN10 may offer accommodation and food depending on the booked event. These services are provided by third-party suppliers, and LEN10 does not take responsibility or liability for any issues arising from them.

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CANCELLATION/CHANGES DUE TO HIGHER FORCES

If weather conditions are not suitable for kitesurfing during the trip, LEN10 will offer alternate activities but is not obligated to provide refunds. If the booking is canceled due to an act of nature, war, or similar force majeure, no refund will be provided, and the Participant should claim compensation through their travel insurance.

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SAFETY

The Participant is responsible for their own safety, the safety of others, and those around them. The Participant must be in good health and disclose any medical conditions that may affect their participation. They must be able to swim at least 15 minutes in open water without support.

During kitesurfing/surfing, the Participant must not be under the influence of alcohol, drugs, or sedatives. LEN10 reserves the right to suspend any Participant who poses a safety risk or does not have the required kiting level. In such cases, no refunds will be given.

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INSURANCE

Participants must provide valid travel and accident insurance that covers kitesurfing for the duration of the trip. LEN10 is not responsible for any damages, delays, injuries, or incidents during the Experience.

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RISKS / RELIABILITIES

The Participant voluntarily assumes all risks related to the sport of kitesurfing. Medical and accident insurance are not provided by LEN10. LEN10 is not liable for the loss or damage of any personal items.

The Participant agrees not to hold LEN10, Ruben Lenten, or any affiliated parties liable for any injuries, damages, or third-party claims. If such a claim is made, the Participant will be responsible for covering all legal fees and costs incurred by LEN10.

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DISCLOSURE FOR INDEMNIFICATION

If the Participant is under 18 years of age, the parent or legal guardian agrees to indemnify and reimburse LEN10 and its representatives for any claims or liabilities that may arise as a result of participation in the Experience.

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LAWS AND JURISDICTION

All disputes related to sports injuries, damages, and claims shall be litigated exclusively in a court located in The Netherlands, and not in any other country

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PERSONAL DATA, PHOTO AND VIDEO

By accepting these terms, the Participant agrees that LEN10 may use their personal data for communication and marketing purposes. Photos and videos taken during the Experience may be used by LEN10 for promotional purposes.

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ADDITIONAL

LEN10 reserves the right to change the content of these terms and conditions at any time without notice. The latest version will always be available upon request.

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SEVERABILITY

If any part of these Terms and Conditions is found unenforceable, it shall be modified only to the extent necessary, and the remainder of the agreement shall remain valid and in full effect.

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CONSTRUCTION

These Terms and Conditions are in addition to any previous or future signed agreements. In the case of conflict between documents, the agreement that provides the widest release of liability shall take precedence.

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EFFECTIVENESS

By completing the booking process online, by email, or phone, the Participant confirms they have read and understood these Terms and Conditions and agree to abide by them. If the Participant is a minor, written consent of the parent or legal guardian is required.

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